My Avondy Account

The General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) give individuals more transparency, rights, and control over the way their personal information is used. It also provides rights for data deletion, access, and portability.

As an Avondy member, you have the option to permanently close and delete your account. Permanently deleting your Avondy account can’t be undone. 

If you don’t want your account to be permanently closed and deleted, you may consider:

Vacation Mode: When you put your store in vacation mode your store, products, or services are no longer visible on the site.

Unsubscribing from Avondy emails: You can keep your account open and change your email subscription settings. When you unsubscribe, you won’t receive marketing emails, but you will continue to receive emails such as when you make a transaction, we update our Terms of Use, or when required by law.

Before you permanently delete your Avondy account, check that:

For sellers

• You have no amount due in your payment account
• You have fulfilled all your orders
• You have resolved all your cases
• You have saved any information you need for tax or record keeping purposes

For buyers

• All cases you opened are resolved
• You have no additional cases you want to open, since you won’t have access to the case system after you close your account
• You have saved any information you need for your records

To permanently close and delete your Avondy account contact support@avondy.com

For security and verification purposes, you must make the deletion request while logged into the Avondy account you’d like to close and delete. You must also reply to the “Confirm Deletion” email from support@avondy.com before the account can be deleted. Once the account is deleted, you will receive a confirmation email.

The permanent deletion process will begin once any open issues like overdue payments, unfulfilled orders, or unresolved cases are resolved, and may take around two weeks. Depending on which of our services you’ve used (such as whether you’ve made purchases or sales on Avondy) or if your account violated our policies, we may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted.

This deletion is permanent, and your account cannot be reinstated. 

Deleting an Avondy account doesn’t “free up” the associated email address for use on another Avondy account. Instead, the email address will become permanently unavailable to use on Avondy accounts.

Your Username

To update your username on Avondy:

1. Sign in to Avondy.com.
2. Click the Your Profile icon.
3. Click View profile. 
4. Click Edit profile.
5. Click Change or remove next to Your name.
6. Click Save changes.

Reset your password here.

Enter the email address that’s on file with your Avondy account.

You’ll receive an email containing a link to reset your password.

Once changed, you’ll receive a second email confirming the change.

If you haven’t received the password reset email

• Check your spam/junk mail folder.
• If you’re using Gmail, also check your Social and Promotions tabs.
• Add lostpassword@mail.Avondy.com to your address book or safe list. Then try to reset your password again.

If you reset your password and still can’t access your account

• Double check to make sure you:
• Use the most recent password email if you’ve sent more than one to yourself. Delete all the password emails and try sending one more.
• Use the correct email address when signing in.
• Send the password reset email to the correct email address.
• Disable any auto-fill or “Stay Signed In” options within your browser or on Avondy. The saved information could be outdated.
• Enable cookies for Avondy in your browser settings.

If an Avondy account violates Avondy’s Terms of Use, Avondy may suspend buying and selling privileges or remove a store from search.

Some abilities and features are restricted when an account is suspended. If your account is suspended, you can’t:

• Place orders on Avondy.
• Receive new orders, and your store isn’t viewable on Avondy
• Access the Avondy apps
• Create listings in your store
• Purchase or print Avondy shipping labels
• Cancel existing orders
• View reviews left by buyers in your store
• Run an Avondy Ads campaign

Accounts on Avondy may be suspended for a variety of reasons. Depending on the reason your account was suspended you may see a banner in your Store Manager, and you may also receive an email from Avondy with details about your suspension. 

• If you didn’t receive an email, check your spam or junk mail folder. If you find the email, you should respond directly to this email for more information about the reason for your suspension.
• If you can’t find a relevant email, contact support@avondy.com

How to Contact Avondy Support

Avondy Support can help you with account, store, or purchasing issues. Contact support@avondy.com 

You need to sign in to your Avondy account to contact Avondy Support at support@avondy.com  

If you have questions about an item or order you purchased, you can contact the seller. Sellers can help with order tracking or specifics about an item.

Problems with your order

If you don’t receive your order or it doesn’t match the description in the listing on Avondy, you can open a case with the seller. 

If your account privileges were permanently suspended due to a policy violation and you’d like to continue selling on Avondy, you may file an appeal with Avondy by emailing support@avondy.com

What happens after I file my appeal?

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to several weeks to receive a decision.

Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

What happens if my appeal is unsuccessful?

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement. We encourage you to be transparent and forthcoming with any details requested during the appeals process, as it is a seller’s final chance to potentially reopen their business on Avondy.

Who can appeal a suspension?

Appeals may only be filed after account privileges are permanently suspended. Filing an appeal is not necessary for issues that are considered in progress, such as non-delivery or not-as-described cases. Appeals filed for accounts with unresolved issues (such as open cases or unpaid balances) will not be reviewed until those matters are resolved.

Suspensions for multiple policy violations, or those issued by our Legal team are not eligible for appeals (i.e., repeat notices of intellectual property infringement).

If you see an item being sold on Avondy that violates our policies, please contact support@avondy.com. Please include a link to the product in your email.

A notice will be sent to Avondy Admin to review the item.

We may contact the seller or take other appropriate action.

This is a confidential process. Avondy will not tell the seller the name of the member who reported them.

You may also flag an entire store by contacting support@avondy.com